Terms of Service
These Terms govern your access to and use of the Biz Automations website, products, and SaaS platform. By creating an account or using any Biz Automations service, you agree to these Terms in full. If you do not agree, please discontinue use of our services immediately.
Definitions
- Platform — refers to Biz Automations' web application, website, dashboard, and related services.
- We / Us / Our — refer to Biz Automations, its officers, affiliates, and authorized agents.
- User / You / Customer — refers to any individual, company, or representative who creates an account, accesses, or uses our platform.
- Content — means any data, text, files, images, or information uploaded or shared by you through our platform.
Account Creation and Responsibilities
- You must be at least 18 years old to register for an account.
- You agree that all registration details are accurate, complete, and kept up to date.
- You are responsible for maintaining the confidentiality of your account credentials.
- Any activity under your account will be deemed your responsibility unless reported to us.
- We reserve the right to suspend or terminate accounts that violate our policies or show suspicious activity.
Acceptable Use
By using Biz Automations, you agree not to:
- ✕ Use the platform for fraudulent, abusive, or illegal purposes
- ✕ Attempt to hack, reverse engineer, or interfere with our systems
- ✕ Upload malicious code, scripts, or automated bots
- ✕ Misuse, resell, or redistribute the platform without authorization
- ✕ Infringe any intellectual property rights
- ✕ Collect or process personal data of others without their consent
Subscription and Payments
- Biz Automations operates on subscription-based pricing. Fees, payment terms, and plan details are displayed on our website or communicated during onboarding.
- All payments are processed securely through trusted gateways (e.g., Razorpay, Stripe, etc.).
- Invoices and renewal dates are accessible through your account dashboard.
- Subscription charges are non-refundable, except where required by law or explicitly stated in a written agreement.
- Failure to make timely payments may result in account suspension or limited service access.
Intellectual Property Rights
All proprietary software, logos, content, and materials on the Biz Automations platform are owned by or licensed to Biz Automations.
You retain ownership of your uploaded data and content, but you grant Biz Automations a limited license to host, display, process, and back up your information to deliver our services effectively.
Any reproduction, modification, or misuse of our intellectual property without permission is strictly prohibited.
Service Availability and Disclaimer
We aim for 99% uptime and uninterrupted service delivery. However, temporary disruptions may occur due to:
- Scheduled maintenance or upgrades
- Force majeure events or connectivity issues
- Third-party service outages
We provide our services on an "as-is" and "as-available" basis. Biz Automations makes no express or implied warranties about operation, accuracy, or suitability for your specific business use.
Limitation of Liability
To the fullest extent permitted under law, Biz Automations is not liable for any indirect, incidental, or consequential damages, including but not limited to:
- Business interruption or data loss
- Lost profits or revenue
- Unauthorized account access caused by user negligence
Data and Privacy Protection
Your use of the platform is governed by our Privacy Policy. By using Biz Automations, you consent to our data handling practices as described there.
Account Termination
We may suspend or terminate your account immediately if you:
- Breach these Terms
- Engage in unethical, fraudulent, or illegal activity
- Fail to pay outstanding dues
- Misuse our brand, trademarks, or system resources
Upon termination, your access will be revoked and stored data may be deleted as per our data retention policy. You may also terminate your account anytime by emailing support@bizautomations.in.
Third-Party Links and Tools
Our platform may include integrations or links to third-party services (e.g., payment gateways, CRMs, or analytics tools). We do not control or assume liability for any third-party terms, policies, or operations.
We encourage you to review their respective terms before using such integrations.
Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of India. All disputes shall fall under the exclusive jurisdiction of the courts of Ahmedabad, Gujarat.
Changes to These Terms
We may update these Terms periodically. Updates will be communicated through:
Your continued use of the platform after any update signifies your acceptance of the revised Terms.
Contact Us
For questions, feedback, or disputes regarding these Terms, please contact us:
Privacy Policy
This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, dashboard, or services. By accessing or using our platform, you confirm that you have read and agreed to this policy.
Information We Collect
- Full name
- Email address
- Phone number
- Company name (optional)
- Billing and payment information (processed via secure third-party gateways)
- IP address and general location
- Device type, browser, and operating system
- Login timestamps and user actions
- Pages or tools accessed within the platform
We use cookies and similar technologies to enhance functionality, customize user experience, and monitor site performance. You can disable cookies anytime in your browser settings, though some features may not work as intended.
How We Use Your Data
We handle your information responsibly and only for legitimate business purposes such as:
- ✓ Account setup, user authentication, and access management
- ✓ Providing and improving our automation tools and SaaS modules
- ✓ Processing subscriptions, invoices, and payments
- ✓ Sending critical account or service-related communications
- ✓ Offering customer support and resolving issues
- ✓ Conducting security checks, audits, and usage analytics
- ✓ Sharing product updates or promotional content — only with your consent
Data Security Measures
Your data security is central to how Biz Automations operates. We follow strong, industry-standard measures, including:
- End-to-end SSL encryption for all data transfers
- Firewalled cloud storage hosted on secure data centers
- Access control and identity-based permissions for internal staff
- Routine backups and vulnerability assessments
- Data encryption at rest wherever applicable
What We Don't Do
At Biz Automations, respect for user privacy is non-negotiable:
- ✕ We never sell, rent, or trade personal information to any third party
- ✕ We don't access customer project data unless expressly authorized for support or technical troubleshooting
- ✕ We don't store complete payment card details — all payments are processed by PCI-DSS compliant gateways (such as Razorpay, Stripe, or equivalent partners)
Data Sharing and Third-Party Integrations
We share limited data only with trusted service providers who enable us to deliver our product efficiently. These may include:
- Payment processors for billing and refunds
- Email service providers for transactional or support communications
- Cloud infrastructures for hosting, database, and performance purposes
- Analytics and monitoring tools to improve system reliability
Each partner is vetted carefully and is under contractual obligation to adhere to strict confidentiality and data protection standards.
Your Data Rights
You are always in control of your information. You have the right to:
- Request a copy of your data in a readable format
- Update or correct dashboard profile details
- Request deletion of your account and associated information
- Withdraw consent for promotional communications
- Object to certain data uses (e.g., behavioural analytics)
To exercise these rights, simply contact us at support@bizautomations.in, and we'll process your request within a reasonable timeframe.
Retention of Data
We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, or enforce agreements. Once your data is no longer required, it is securely deleted or anonymized.
Children's Privacy
Biz Automations is not intended for use by individuals under the age of 09. We do not knowingly collect data from minors. If any such record is discovered, it will be removed immediately.
Location and Data Processing
Our systems and servers are based in India. By using our services from outside India, you agree to the transfer, processing, and storage of your data in accordance with Indian data protection laws and this Privacy Policy.
Policy Updates and Notifications
We may revise this Privacy Policy periodically to reflect regulatory, functional, or technical changes. If updates are significant, users will be notified through:
We encourage checking this page from time to time to stay informed.
Limitation of Liability
While we take all possible preventive security measures, Biz Automations shall not be held responsible for unauthorized access to your account arising due to weak passwords, user negligence, or third-party compromise outside our control.
Contact Us
If you have any questions, suggestions, or concerns regarding this Privacy Policy, please reach out to us:
Refund & Cancellation Policy
At Biz Automations, customer satisfaction is very important to us. This policy explains how we handle cancellations, refunds, and billing disputes related to our SaaS products and automation services.
Subscription Plans and Billing
- All Biz Automations subscriptions are prepaid and billed on a recurring basis (monthly, quarterly, or annually) as per your selected plan.
- Payments are processed securely through third-party gateways such as Razorpay, Stripe, Cashfree, etc.
- Invoices are generated automatically and are available under your account billing section.
Cancellation Policy
You may cancel your subscription at any time by:
- Logging into your Biz Automations account and navigating to the Subscription or Billing section, or
- Submitting a written cancellation request to support@bizautomations.in.
- Your subscription will remain active until the end of your current billing cycle.
- Automatic renewal will be stopped, and no further charges will be made.
- Data associated with your account will be retained unless you request explicit removal.
Refund Policy (15-Day Money Back Guarantee)
We offer a 15-day refund window from your initial subscription date under the following conditions:
- ✓ The refund request must be made within 15 calendar days from the first purchase date
- ✓ The plan must be a first-time purchase or an initial upgrade (renewals and add-on purchases are not eligible)
- ✓ The user should not have used the service excessively or violated any Terms of Service during that period
- ✕ Subscription renewals, plan downgrades, or partial-month usage
- ✕ Refunds requested beyond the 15-day window
- ✕ Refunds for accounts found using the system for fraudulent, abusive, or commercial exploitation purposes
- ✕ Fees paid for add-on modules, individual customizations, or training services
Auto-Renewal Terms
To ensure uninterrupted service, all subscriptions renew automatically at the end of the billing period.
You may disable auto-renewal at any time through your account settings before the next billing date to avoid further charges. Refunds are not issued for auto-renewals requested after the billing date has passed.
Trial Accounts
If Biz Automations offers a free or limited trial plan, a non-refundable token will be collected. If you convert to a paid plan before the trial ends, the token amount will be adjusted in the final billing.
Disputed or Failed Payments
- In case of a failed transaction, please contact us immediately for resolution.
- For double-charged or duplicate payments, full refunds will be issued after verification.
- Chargebacks initiated without contacting our support first may lead to account deactivation or service restrictions.
Exceptional Circumstances
Biz Automations reserves the right to issue full or partial refunds beyond the standard policy at its discretion — for instance, in cases of verified platform downtime, billing errors, or unintentional duplicate renewals.
All such exceptions will be reviewed on a case-by-case basis.
Contact Us
For cancellations, refund requests, or billing issues, please contact:
Our support team aims to respond to all refund-related queries within 48 working hours.